Returns & Policies
Returns and Other Shop Policies
All payments must be made in full before we begin making your dress, or before we ship sample/ready-to-wear dresses. We accept payment by credit card only though this site. If you can only pay by Paypal, contact me and I may be able and willing to process the payment through my Etsy site.
Please note that sales tax and/or import duties may be applicable at your destination state or country, and these fees are the responsibility of the customer.
We are delighted to fulfill orders within the US and globally. We do not ship to PO Box addresses. Orders are typically shipped via FedEx Ground or USPS priority mail with delivery confirmation number. Rush delivery (e.g., Next Day Air within US) will require additional charges. If you are not home during the day, we recommend you providing your work address for shipping. Ting Bridal will not be responsible for the loss, damage, or delay caused by the postal/shipping services. The purchaser must deal directly with these services using the tracking number provided.
In or near Washington D.C? If you prefer to pick up your dress at my Washington D.C. studio, just schedule a time, and I’ll reimburse you the cost of shipping.
Refunds and Exchanges
All sales are final. Many of our products are made to order. Once the order is placed we are unable to accept changes or cancellations. Please review your order and confirmation carefully and immediately report to us if there are any discrepancies. For a custom dress or other custom product, once the full payment has been received and the order confirmed, we will begin production. Production time on a custom dress will typically take approximately 8 – 10 weeks. To be safe we recommend that you place your order no less than 4-6 months before the date you need it.
For custom orders it is your responsibility to provide me with your exact correct measurements. See the measurement instructions on my website. To ensure correct measurements it is strongly recommended that you have your measurements taken by a professional tailor or seamstress before buying any gown online. Small variations in all wedding gowns are to be expected, therefore custom tailoring is often necessary for quality garments to achieve the best possible fit. Once you receive the dress it is up to you to have alterations made at your cost.
Ready-to-wear dresses are not refundable. Do not purchase it if you are unsure about the size. You are responsible for obtaining and paying for all alterations, and therefore the sample dresses are priced accordingly.
Finally, I want all of my customers to be 100% thrilled with their order. If you have any questions or problems, please contact me immediately. Open communication will solve most problems. Enjoy shopping Ting Bridal!
Additional Policies and FAQs
DIDN'T I SEE YOU ON ETSY?
Yes! Check out my site at Etsy: www.tingbridal.etsy.com. My Etsy site will focus more on ready-to-wear dresses, while tingbridal.com will focus on custom dresses. If you see something there you like then jump on it.
WHAT ARE THESE SAMPLE DRESSES?
If I list a sample dress for sale, these dresses are NEW dresses, worn only for a photo shoot. Find one in your size, or even have it altered, and it’s a real time-saving bargain! Again, more of the sample / ready-to-wear dresses will be on my Etsy site.
HOW CAN I PLACE AN ORDER?
Choose your dream dress and proceed to Check Out. You can then pay by credit card. If you visit my Washington, DC studio I can take your measurements and process your order right here in the Ting Bridal studio.
HOW DOES THIS PROCESS WORK?
Once you have submitted your order and full payment we will confirm with an email and the order will be submitted for production. Please note that all custom dresses and accessories are made to order, thus, full payment is required before we can begin production. Any later modifications must be in writing and agreed upon by both parties. A fee will be charged for each modification.
I CAN’T WAIT! HOW LONG UNTIL I GET MY DRESS?
Once the full payment has been received and the order confirmed, production time will take approximately 8-10 weeks. To be safe please order your dress at least 4 – 6 months before your wedding / special event date.
WE’RE ON OUR WAY TO VEGAS – DO YOU DO RUSH ORDERS?
First, check out our ready-to-wear dresses on this site and/or on our Easy page listed above. Second, for custom dresses, rush orders may be accepted for 8 weeks or less. All rush orders must be requested at time of order and must be approved by Ting. Please email firstname.lastname@example.org immediately to confirm if our production schedule can accommodate your rush request.
WHAT KIND OF FABRICS DO YOU USE?
I use high quality and comfortable fabrics and materials. All dresses, unless prohibited by the design, include lining, built-in-bra and boning for support. I typically use Duchess Satin, Chiffon, Taffeta, Lace, Tulle, Silk, and/or Organza, depending on the style of the dress. If you have a specific request for the type of fabric used, please let me know. The prices provided do not typically include silk fabrics, however, I may be able to modify a design to incorporate silk, at an additional cost.
HEY, CAN YOU SEND ME SOME SWATCHES?
Ting Bridal can provide you up to 3 complimentary swatches. Additional swatches are $5 each. I can also send a photo of my full color chart. Send me an email to request swatches and/or a photo of my full color chart.
HOW DO I CHOOSE MY SIZE?
Ting Bridal gowns can be ordered from our standard sizing from 0 to 14. You are responsible for giving me the correct size. See our sizing chart within the product description or the measurements page, and take a look at our measurement guide on our measurements page for help determining your measurements. To be safe, we recommend that you have your measurements taken professionally by a tailor/seamstress. If you fall in between sizes, we recommend choosing the larger size. It is much easier to take in a dress because it is too large than it is to alter a dress that is too small. We are not responsible for a dress that does not fit after you provide us your size. If a new dress is needed due to incorrect sizing you will be charged full price for the re-order, including rush fees if applicable. Ting Bridal is, of course, not responsible for changes in size due to weight gain or loss.
DO YOU PROVIDE ALTERATIONS?
I may be able to offer in-person alterations in Washington D.C. Please contact me to request an appointment. Alteration fees will apply. Once you receive the dress it is up to you to have alterations made, regardless of who performs the alterations. If you have questions and need advice regarding alterations please send me an email and I will try to help if I can.
MAY I ORDER EXTRA HEM LENGTH?
Yes. Remember to take your measurements with the planned wedding shoes on (or at leasts heels of the same height). We will make the dress according to the measurements you provide. If you want to be on the safe side and order extra hem length then simply add a few inches to your height measurement.
MAY I ORDER EXTRA FABRIC?
Sure, we know some people like to do this to have matching bouquet ribbon, groom's pocket square, etc. Extra fabric by the yard is available (at an additional charge) when you place an order. To guarantee that your extra fabric is the same dye-lot as your dress be sure to order it at the same time you order your dress.
WHERE DO YOU SHIP?
We are delighted to fulfill orders within the US and globally. We do not ship to PO Box addresses.
CAN I PAY IN PESOS?
Nope. All products are quoted in U$ Dollar$.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
All payments must be made in full before we can begin production on an order. We accept credit card payments on this site. If you prefer Paypal then let me know and I may be able to process the order through my Easy site.
DO YOU ACCEPT RETURNS, EXCHANGES AND REFUNDS?
Sorry, there are no exchanges, returns or refunds. All sales are final. If there are any questions or problems, please contact me immediately. Open communication will solve most problems. Enjoy shopping Ting Bridal!